Lawrence
Slade
Chief Operating
Offi cer
Energy UK
David Bird
Director,
Residential
& Customer
Operations
E.ON
Neil
Pennington
Director of
Smart
Innovation
RWE npower
Nina Bhatia
Commercial
Director
British Gas
Sam Fuller
Head of
Customer
Services
UK Power
Networks
Philip Shaw
Customer
Operations
Director
Ovo Energy
Neil Denley
Chief Operating
Offi cer
Co-operative
Energy
Lewis Shand
Smith
Chief
Ombudsman
The 2015 Utility Week Energy Customer Conference
will address how all utilities can improve engagement
with consumers and use award-winning best practice
to drive their performance strategy.
Attend to:
• Learn how to optimise consumer data to deliver
better customer service
• Keep in line with guidelines on switching
suppliers
• Hear about social media success stories
• Discover new approaches to enhance the
customer experience journey
• Gain insight into how to better protect the
consumer and rebuild trust
• Understand how to use an integrated and
consistent brand strategy to engage the
customer
Supported by
Expert speakers include
Follow us
@utilityweek
using
#energycustomer
BOOK NOW AT
www.uw-energycustomer.net
Headline sponsor
Co-Sponsor
EnergyCustConf-brochure.indd 1 10/11/2014 16:56
