Utility Week

Utility Week 28th November 2014

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Lawrence Slade Chief Operating Offi cer Energy UK David Bird Director, Residential & Customer Operations E.ON Neil Pennington Director of Smart Innovation RWE npower Nina Bhatia Commercial Director British Gas Sam Fuller Head of Customer Services UK Power Networks Philip Shaw Customer Operations Director Ovo Energy Neil Denley Chief Operating Offi cer Co-operative Energy Lewis Shand Smith Chief Ombudsman The 2015 Utility Week Energy Customer Conference will address how all utilities can improve engagement with consumers and use award-winning best practice to drive their performance strategy. Attend to: • Learn how to optimise consumer data to deliver better customer service • Keep in line with guidelines on switching suppliers • Hear about social media success stories • Discover new approaches to enhance the customer experience journey • Gain insight into how to better protect the consumer and rebuild trust • Understand how to use an integrated and consistent brand strategy to engage the customer Supported by Expert speakers include Follow us @utilityweek using #energycustomer BOOK NOW AT www.uw-energycustomer.net Headline sponsor Co-Sponsor

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