Dame Yve
Buckland
Chair
Consumer
Council for
Water
Gary Dixon
Domestic Retail
Director
United Utilities
Helen Phillips
Director
– Customer
Services and
Networks
Yorkshire Water
Richard Khaldi
Senior Director
– Casework
and Policy
Ofwat
Vincent
Muldoon
Customer
Relations
Director
Affi nity Water
Geoff Loader
Director of
Communications
Southern Water
Heidi Mottram
OBE
Chief Executive
Offi cer
Northumbrian
Water
Brian Weston
Communications
Director
Institute of
Customer Service
The 3rd annual Utility Week Water Customer
Conference will feature experts from across the
sector sharing fresh ideas on consumer strategy.
Attend to:
• Learn how to stay ahead of the curve with
innovative customer service
• Prepare for the opening of the non-domestic
market to retail competition
• Brush up on SIM – how should we be preparing
for the 2015 changes?
• Hear experts talk on increasing consumer
engagement
• Discover how to communicate a consistent
brand across all platforms, including
social media
• Find out how Smart meters and data can
revolutionise customer experience
Supported by
Expert speakers include
Follow us
@utilityweek
using
#watercustomer
BOOK NOW AT
www.uw-watercustomer.net
Headline sponsor
Charity Partner
