Utility Week

UTILITY Week 5th September 2014

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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30 | 12th - 18th September | UtILItY WeeK Community COMPANY LINK DON'T MISS To advertise here call Hayley Cronin on 01342 332077 or email hayley.cronin@fav-house.com Lowri Beck Services Ltd Mayors Quay, Swan Meadow Road, Wigan, WN3 5BB Tel: 01942 771700 Lowri beck is a leading independent service provider of metering Systems, Data Capture, Data management and Field management services, offering innovative solutions to utilities and busi- ness throughout Great britain. We support the electricity, gas and water markets with manual and Automated meter reading, Data Collection and Aggregation, meter Asset provision, Installation and maintenance services as well as providing a full suite of dual fuel Smart metering ser- vices. Our dual-site Contact Centre provides a wide range of professional outsourcing contact centre services, including overflow call handling and appointment management. Our mobile field management system, Com- panion, supports a range of operations with mobile handheld solutions ensuring improved data communications between office and field activi- ties. Lowri beck was established in 1996 and is experienced in offering tailored services and committed to delivering excellent service at realistic prices. For further information contact lbenquiries@lowribeck.co.uk Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 Website: www.wheatleysolutions.co.uk Wheatley is a UK software development company. We specialise in providing utility industry solutions for asset, data and workforce management. If you are looking to improve your customer service or increase your efficiency in data management or mobile service delivery we would be delighted to talk to you. With our vast experience of the UK metering business Wheatley provide mentorship to companies wishing to enter the meter operation and me- ter asset management markets. We are also heavily engaged in the UK's Smart meter programme with software ready to support Smart meter installations. the key solutions supplied are: • JUMBO – performs MAM operations for electricity and gas whilst hold- ing information for all the metering systems managed by the host com- pany. A key feature is the automated processing of DTC and RGMA flows. • Amethyst – As we move towards large scale Smart Meter deployments Amethyst is the ideal tool for the management of assets including hAN, WAN and IhDs alongside meters and is an essential tool to manage inventory and minimise cash tied up in stock. • Assign – a browser-based workforce scheduling solution enabling busi- nesses to increase the productivity of their mobile field operatives. • Smart Roll-out Optimiser – focuses on the critical areas of Smart Meter installation planning, customer engagement and workforce utilisation. NO-DIG LIVE 2014 16-18 September, Peterborough Arena NO-DIG LIVe 2014 is the 12th biennial trenchless technology exhibition, with outdoor demonstrations and seminars. the event is the UK's major biennial event showcasing trenchless technology and the very best products and services in the industry. make the most of your visit to NO-DIG LIVe 2014 by joining the daily programme of industry topics and educational sessions. Book your free place now at www.nodiglive.co.uk LCNI Conference 2014 20-22 October, Aberdeen Exhibition and Conference Centre hosted by Scot- tish and Southern energy power Distribution and sponsored by KeLVAteK, the Low Carbon Networks & Innovation Conference will showcase the innovative projects taking place across the UK's gas and electricity networks. this is a must attend event that brings together gas and electricity network experts and learning of low-carbon technologies which together will shape the future of utilities. registration is open until 3 October 2014. Book your place at www.lcniconference.org Alexia Aling, senior consultant, customer advisory, EY "The challenge of being a good consultant is being able to adapt your skills and energy quickly and making sure nothing slips through the net" What was your first job? I started off as a barista in a coffee shop. What are the best and worst parts of your job? The variety of the problems I am called upon to solve and the people I get to meet have to be the best two parts of what I do. Being a consultant, I am constantly around clients helping them to solve new problems that won't just help their business today, but also proof it for the future. With this breadth of challenge comes the opportunity to meet and work with different people, from different backgrounds that bring different expertise and experiences to the table. On the other hand, the chal- lenge of being a good consult- ant is being able to adapt your skills and energy quickly, according to the project you are assigned to, and making sure nothing slips through the net. What's your dream job and why? I am fascinated by the idea of shaping the customer experience of any large retailer from scratch. What's your most treasured possession? Has to be my bike. Best way to get round London. In the Hollywood film of your life, who would play you? I'll go with Rosamund Pike. What album is currently in your car CD player? I am a radio person. It keeps you connected to the rest of the world when you are in your car for hours. What's your favourite TV programme? The West Wing. What quote or saying do you most overuse? "I think we need to talk about this." If you ruled the world, what would you do first? Flights would be free for every- one. What's your favourite joke? How do you turn a duck into a pop star? Put it in the oven until its Bill Withers.

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