Water & Wastewater Treatment

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Sawtry Court, Brookside Industrial Estate, Sawtry Huntingdon tel: + 44 (0) 1487 830123 sales@pumpmix.co.uk www.pumpmix.co.uk www.teekaycouplings.com tel: +44 (0)1494 679500 The Steel Water Pipe Experts Tel: 01543 416024 www.ftpipelinesystems.co.uk Number 1 UK supplier of coated and lined steel water pipes • Choice of coatings and linings • 80mm – 4000mm diameter • Choice of pipe length and jointing system • Field joint protection • Welded fittings and accessories • Full technical support A technical centre is available on the website. www.wwtonline.co.uk | WWT | April 2014 | 29 sourced data sets that are deemed to be of business interest. This has fa- cilitated much better decision-making and will help users identify assets and activity at a particular location. Any purchased data sets should only be procured once and then used many times within the application. This removes the likelihood of duplicated costs across the business and different versions of the same data sets. Improved mapping capabilities for external consumers of data have meant a better customer experience for individuals who access UU maps using the internet such as other utili- ties and emergency services. Collaboration A defining feature throughout the lifespan of the programme was the wholly collaborative approach be- tween all parties. The entire journey happened over 20 months and the deployment phase was executed over eight weeks, during which 1,100 UU people went live. Across the project and business all parties continually referenced and clarified the business requirements to ensure that the solution that was de- signed, built, tested and implemented met UU's needs, without exception. As new functionalities were con- sidered and opportunities highlighted, the emphasis was on the teams working together to understand the Centre team can view the job's cur- rent status, which means all affected customers can be informed proac- tively. The system provides a single view of data, so all users can view the interruption boundaries in the mobile, desktop and web applications – see- ing the same data. Customer service Reliable, timely and accurate data has also enabled the site area teams to better manage commercial cus- tomer billing queries. The significant improvements in data accuracy and streamlining of the business processes mean that the Business Retail team is able to determine far more accurate commercial site area calculations. This means that they can establish far more accurate charges than ever be- fore, improving customer satisfaction. Data governance This was the first UU programme to have data governance 'baked in'. Therefore, only data that is properly 'owned' will be managed and pub- lished through UU GIS. The new UU GIS holds the single-source of linear asset and associated geographic data sets accessible to everyone in the organisation. A small network of data stewards manages the editing rights and devel- opment of the different data sets. This replaces the multiple duplicate data stores that had built up over time with the previous set of systems. The amount of data available to users is significant, with over 50M features migrated as part of the programme and over 700 data layers available to users. Stored displays have been created for different teams (which include water, wastewater, property searches, site area, environ- ment and sustainability) to provide access to their commonly used data sets. Future programmes The LAM system is a key enabler to future strategic programmes such as intelligent network management. It provides a method of assigning work to assets through future integra- tion with systems, applications and products (SAP) and will support the improved management of customer locations through the Service Point Address project. These future phases are being planned as part of UU wholesale operating model. Users in UU are able to view data sets that are managed within the LAM system, as well as selected externally business and customer benefits of the changes. Wipro ensured that the field users attended their training whilst their toughbooks were updated with the new ArcGIS mobile application and the latest map cache. Training was delivered on a toughbook in the class- room - giving them a real-life experi- ence of using the application. The field users then collected their own toughbook and were immediately 'live'. This eliminated the lag a"er training delivery that is typically seen in technology implementations. Future vision The LAM programme is a key enabler for UU's wholesale operating model, providing a robust platform of sys- tems, data and people for subsequent transformational change programmes. With a footprint that covers 3.2M homes supplying 2,000Ml/d of water and a wastewater network of 76,000km of pipes, the UUGIS solution has enabled UU to reliably map its assets and has enabled the capability to infer data through robust data rules. For the future, UU's customers can be assured that their water supplier is now better able to pinpoint the source and location of any service issues and can respond to these more effectively and efficiently than ever before. For further reading please go to www.wwtonline.co.uk Project focus: Asset management enhancement • Innovation ● UU selected Esri's ArcGIS as the strategic platform to replace the legacy GIS and other mapping applications a er a comprehensive due diligence exercise that involved Wipro. The project was innovative in considering the quality of source data as a key project deliverable. Wipro and 1Spatial worked with UU during the data discovery phase to understand the existing asset data - its sources and anomalies - and developed opportunities to fix and enhance the data based on other references. 1Spatial's Radius studio technology helped define and implement data cleanse rules to improve spatial and non-spatial information in the asset data such as water mains, sewers, manholes, water treatment works and aqueducts. Using the comprehensive, integrated suite of applications, UU has been able to: • Access, use and maintain linear asset data • Deliver a consolidated linear asset data 'master set' • Improve data governance and control processes to ensure that the data will remain fit for purpose in the long-term • Bring all the underlying data into one place that lets users understand how it all fits together. While all the information will be held in one place, there are different ways to access it that have been developed to meet business users' needs Wipro has helped UU to establish an Enterprise GIS system with desktop, web and mobile components including GIS integration with external systems in the estate: • ArcGIS Desktop to edit information and carry out in-depth analysis. • ArcGIS Mobile for field work (tough book users) • OneMap to allow access to UU mapping information and analysis tools via a web application

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