Utility Week

UW 07 02 14 Uberflip

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Phil Shaw Head of Customer Operations, Ovo Energy The 6th National Utility Week Consumer Debt Conference is a must attend for all utility companies and telecoms operators who want to implement measures to improve their collection procedures and reduce consumer debt. Attend this one day conference to: Get the latest updates on the Retail Market review Find out how smart meters will improve pre pay services for customers Understand how to assess the latest technology to enable customers to manage their bills more effi ciently Learn how to identify vulnerable customers and treat customers fairly Explore new methods to develop an effi cient payment extension and payment arrangement Understand how investing in customer segmentation can improve collection and minimise bad debt Identify innovative ways to reduce home move churn and outstanding debt Organised by Phillip King Chief Executive, Institute of Credit Management Joanna Elson Chief Executive, Money Advice Trust Jonathan Harding Head of Customer Services, Yorkshire Water Services Ltd Gary McCready Finance Director, Carphone Warehouse Brian Jackson Head of Debt Management, British Gas Michelle Simpson Head of Customer Billing Services, Southern Water CHAIR EXPERT SPEAKERS INCLUDE Media partners Supported by BOOK NOW www.uw-debt.net Follow us @utilityweek using #consumerdebt Media partner NCDC-advert-A4.indd 1 30/01/2014 11:17

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