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Plugged in Headline: GMB union accuses Ofwat of 'fiddling with competition as Britain floods' Conor McGlone, journalist, Utility Week: A bit harsh? [Utility Week utilityweek.co.uk story at: http:/ /bit.ly/ 1gER7mw) "We're going all out for shale" David Cameron nails his colours to the mast in a big week for shale gas. See p28 Source: Consumer Futures 200 150 100 50 0 Npower The mis-selling fine faced by Homeserve. See p16 250 EDF Energy £49.3m 300 Eon The tax rebate handed to the top three water companies. See p16 How the big six energy suppliers compare on c omplaint handling, July 2013 - September 2013 British Gas There is little realistic prospect of the lights going out and Ofgem should do more to explain this, watchdog Consumer Futures has said. Reports on generation capacity were "open to misinterpretation" and caused "unnecessary public concern and anxiety", Consumer Futures director of strategic infrastructure Richard Hall said in a consultation response. He conceded that "Ofgem cannot control the media narrative", but said the data "needs to be better contextualised". He called on the regulator to provide more historical context and detail on the likely length, breadth and depth of supply interruptions. £144m Headline: Whistleblower: Environment Agency 'abuses public funds' Stour Valley Underground: So does this whistleblower bring the possibility of a thorough clear out of management and corporate culture flaws delivering reduced costs, less redundancies and better service? Scottish Power Crisis, what crisis? Feedback from utilityweek.co.uk SSE Electricity Join the discussion with Utility Week's LinkedIn group, U tility Week networking and news Weighted cases per 100,000 customers Southern Water's plans to redevelop its Woolston wastewater treatment works have been approved in principle by Southampton City Council. Southern Water project manager Julie Anne Stokes said: "We know the majority of residents support this scheme so we're d elighted our plans have been approved, in principle. "We will work with Southampton City Council to produce the required documentation to ensure we can finalise the construction programme and start on site as soon as possible, working to the requirements set down by the council. "The end result will be a modern treatment works to serve Woolston long into the future." The scheme will happen in phases. The first phase, due to start in the spring, will be to build a temporary works to treat waste water before elements of the existing site are demolished. Headline: Npower's 2013... Npower did not have the greatest year last year, with the supplier struggling in customer satisfaction surveys, and fines from Ofgem. Coupled with the struggles parent company RWE is having in Germany, what does the future hold for Npower in the UK? Will the bosses in Essen keep faith in their UK supply arm? And if so what needs to be done at Npower to turn things round in 2014? Mathew Beech, political reporter, Utility Week Npower's woes continued with Consumer Futures' revelation that it continues to receive the highest number of complaints (253.1 per 100,000), around eight times more than the best performing company, placing it bottom of the big six energy suppliers over the period July to September 2013. UTILITY WEEK | 17th - 23rd January 2014 | 5