Utility Week

Utility Week 10th January 2014

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Organised by Supported by ExPErT SPEAKErS iNCluDE Media partner ChAir Joanna Elson Dave D'Arcy Brian Jackson Chief Executive, Money Advice Trust Director of Operations, First Utility Head of Debt Management, British Gas Gary McCready Phil Shaw Michelle Simpson Finance Director, Carphone Warehouse Head of Customer Operations, Ovo Energy Phillip King Head of Customer Billing Services, Southern Water Chief Executive, Institute of Credit Management The 6th National Utility Week Consumer Debt Conference is a must attend for all utility companies and telecoms operators who want to implement measures to improve their collection procedures and reduce consumer debt. Attend this one day conference to: Get the latest updates on the Retail Market review Find out how smart meters will improve pre pay services for customers Understand how to assess the latest technology to enable customers to manage their bills more efficiently Learn how to identify vulnerable customers and treat customers fairly Explore new methods to develop an efficient payment extension and payment arrangement Understand how investing in customer segmentation can improve collection and minimise bad debt Identify innovative ways to reduce home move churn and outstanding debt BooK BEforE 24th January to save £80 www.uw-debt.net follow us @utilityweek using #consumerdebt Media partners

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