Organised by
Supported by
ExPErT SPEAKErS iNCluDE
Media partner
ChAir
Joanna Elson
Dave D'Arcy
Brian Jackson
Chief Executive,
Money Advice
Trust
Director of
Operations,
First Utility
Head of Debt
Management,
British Gas
Gary McCready
Phil Shaw
Michelle Simpson
Finance Director,
Carphone
Warehouse
Head of Customer
Operations,
Ovo Energy
Phillip King
Head of Customer
Billing Services,
Southern Water
Chief Executive,
Institute of Credit
Management
The 6th National Utility Week Consumer Debt Conference
is a must attend for all utility companies and telecoms
operators who want to implement measures to improve
their collection procedures and reduce consumer debt.
Attend this one day conference to:
Get the latest updates on the Retail Market review
Find out how smart meters will improve pre pay services for
customers
Understand how to assess the latest technology to enable
customers to manage their bills more efficiently
Learn how to identify vulnerable customers and treat customers
fairly
Explore new methods to develop an efficient payment extension
and payment arrangement
Understand how investing in customer segmentation can improve
collection and minimise bad debt
Identify innovative ways to reduce home move churn and
outstanding debt
BooK BEforE
24th January to save £80
www.uw-debt.net
follow us
@utilityweek using
#consumerdebt
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