2 1 – 2 2 M A RC H | B I R M I N G H A M
Engagement, experience,
driving behaviour change
and supporting vulnerable
customers
BOOK NOW event.utilityweek.co.uk/customer
EXPERT SPEAKERS INCLUDE:
Samantha James
MD household
customer services
Dŵr Cymru Welsh
Water
Ian Cameron
Director of
Customer Service
and Innovation
UK Power Networks
Sarah Oldman
Head of a ordability
& vulnerability
E.ON Next
Phil Steele
Future technologies
evangelist
Octopus Energy
Jo Causon
CEO
Institute of
Customer Service
Mark Belmega
Head of customer
experience
Cadent Gas
HEAR WHAT the
utility customer of
the future looks like
and how to prepare
EXPLORE how to engage
and drive behavioural
change with water and
energy effi ciency
UNDERSTAND
lessons learned from the
winter cost of living crisis
for assisting those in need
and managing debt
UTILITY WEEK
CUSTOMER
SUMMIT 2023
ONLY HERE CAN YOU:
A
event
@utilityweek
#customersummit
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