UTILITY WEEK | JULY 2022 |
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Contents
The Review 6
Interview 8
Jonson Cox, former chairman of Ofwat
Energy 12
Are there any sustainable solutions to the cost of living crisis?
Energy 14
From rebates to real reform: the case for an Energy Reset
Technology 18
The challenge of adopting new platforms
Talking points 21
Pan-utility 22
Learning the lessons from Storm Arwen
Customers 24
Unlocking proactive customer service
Electricity 26
Degrees of separation: the different pathways to DSO
Heat 31
Where are the funds for energy effi ciency?
Technology 32
The quality of data defi nes your digital journey
Finance 34
Will the regulators green light further M&A activity?
Event 35
Launching the Utility Week Forum
Pressure
builds
Cost of living crisis
piles pressure on calls
to reform energy market
INTERVIEW
Former Ofwat chairman Jonson Cox
reflects on some turbulent years
ELECTRICITY
The different pathways
to the DSO transition
UW INNOVATE
Facing frontline challenges
with collaborative innovation
UtilityWeek
JULY 2022
JULY 2022
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page 38
page 22
page 8
Utility Week Innovate
UWL report 36
Facing frontline challenges
with collaborative innovation
UWL report 37
NIC: 'We can't build our way
out of climate change'
UWL report 38
tackling phosphorus
in wastewater
UWL report 38
Leakage repair needs
innovation focus
UWL report 39
One-in-two sign up for
UU open banking
UWL report 40
Data, digital tools and dialogue
can empower your workforce
UWL report 41
EVs; net zero; technical training
for customer service staff
Events calendar 42
