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UTILITY WEEK | JUNE 2022 | 3 Contents The Review 6 Interview 8 Ian Cain, chief executive, SES Water Energy 12 Cybersecurity tops the risk list for utilities Water 16 The water sector alone cannot fi x CSOs Energy 18 The Energy Security Bill promises much but lacks detail Policy & regulation Maxine Frerk questions the point of competition in networks 20 Talking points 21 Show report 22 The key takeaways from May's Utility Week Live 2022 Comment 25 How fl exibility holds the key to unlocking a net-zero future Distribution 26 Ofgem rules on new DNO connections regime Expert View 27 S&C: Network Resilience: Key for a Successful Energy Transition Chief executive's view 29 Keith Anderson, Scottish Power Webinar 30 Cancel culture threatens progress on diversity Download report 32 It's time to look again at face-to-face sales channels Webinar 35 The case for private radio Danger signals Exclusive research into what utilities regard as the biggest risks they face ENERGY BILL Queen's Speech poses more questions than answers WATER We all have a part to play in fixing CSOs UW INNOVATE Do androids dream of electric heat? UtilityWeek JUNE 2022 JUNE 2022 UTILITYWEEK.CO.UK TRANSFORM WITH CONFIDENCE Publishing director, Utilities: Ellen Bennett, t: 01342 332084, e: ellenbennett@fav-house.com; Production editor: Paul Newton, t: 01342 332085, e: paulnewton@ fav-house.com; Business development: Sarah Wood, e: sarahwood@fav-house.com. t: 01342 332117 Business development manager: Helen Smith, e: helensmith@fav-house.com. t: 01342 332109 m: 07733265050 Client success manager: Liz Izard, e: lizizard@fav-house. com. t: 01342 332009 General enquiries: 01342 332000; Membership enquiries: Peter Bissell, t: 01342 332057, e: peterbissell@fav-house.com. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd 2,500 Average circulation Jan–Dec 2021 Membership subscriptions: UK £1,195 per year. Contact Jo Nikiforov on: 01342 332077 Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. page 32 36 page 36 page 30 page 8 Utility Week Innovate Analysis 36 Do androids dream of electric heat? Expert View 37 National Grid metering Electricity 39 Storage heaters trialled for demand response Awards 40 Water Industry Awards 2022: fi nalists revealed Events calendar 42

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