UTILITY WEEK | APRIL 2022 |
3
Contents
The Review 6
Interview 8
Ben Wilson, chief strategy offi cer National Grid
Download report 12
Does PR24 represent baby steps or a bold leap forward?
Energy reset 16
Retail must switch the focus from price to service
Comment 18
The Ofgem Challenge Group's report into DNO business plans
Conference report 20
All the news from Utility Week's Customer Summit
Generation
Will annual CfDs be the boost that renewables needs? 22
Talking points 25
Water 26
Water retail: looking beyond the friction points
Event 28
All the winners of the postponed 2021 Utility Week Awards
Download report 32
Protect and support: Responding to new health & safety risks
Roundtable 34
Net zero is everyone's business
ELECTRICITY
BEIS overhauls planning
for offshore wind connections
ENERGY
2035 target set for energy system
carbon neutrality
WATER
Putting the tech in place
to do away with CSOs
Code red
for humanity
UK sets out net-zero vision ahead of
crucial COP26 climate conference
GENERATION
Annual CfDs could prove
a fillip for renewables
ENERGY
Retailers need to move the
focus from price to service
UW INNOVATE
Collaborative innovation
'doesn't just happen'
Is it already too
late for PR24?
The next water price review may not be
able to deliver transformational change
UtilityWeek
APRIL 2022
APRIL 2022
UTILITYWEEK.CO.UK
TRANSFORM WITH CONFIDENCE
Publishing director, Utilities:
Ellen Bennett, t: 01342 332084,
e: ellenbennett@fav-house.com;
Production editor: Paul Newton,
t: 01342 332085, e: paulnewton@
fav-house.com; Business
development: Sarah Wood,
e: sarahwood@fav-house.com.
t: 01342 332117
Business development
manager: Helen Smith,
e: helensmith@fav-house.com.
t: 01342 332109 m: 07733265050
Client success manager:
Liz Izard, e: lizizard@fav-house.
com. t: 01342 332009
General enquiries: 01342 332000;
Membership enquiries: Peter
Bissell, t: 01342 332057,
e: peterbissell@fav-house.com.
Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ.
Telephone: 01342 332000 Email: utilityweek@fav-house.com
Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week.
However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher.
Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy.
The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable.
© 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd
2,500 Average circulation
Jan–Dec 2018
Membership subscriptions:
UK £995 per year.
Contact Jo Nikiforov on:
01342 332077
Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We
abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those
standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about
IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk.
page 28
36
Utility Week Innovate
Pan-utility 36
What makes a successful digital twin?
Water 38
Pairing people and 'deep tech' for a smart water revolution
Pan-utility 40
Collaborative innovation 'doesn't just happen'
page 36
page 22
page 8
