Utility Week

UW December 2021 HR single pages

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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UTILITY WEEK | DECEMBER 2021 | 3 Contents The Review 6 COP round-up 8 We get the industry's reaction to COP26 Adpating to Net Zero Conference report 10 What utilities must do to prepare for the energy transition Utility Week Awards shortlist 12 All the runners and riders for this year's Awards Energy Reset, analysis 16 Billpayers foot the cost of failed suppliers Energy Reset, interview 19 Martin Young, an analyst with Investec AWARDS Utility Week 2021 Awards shortlist revealed ENERGY RESET Customers will pay in the end for string of supplier failures GAS The sector must prepare the ground for hydrogen Keep it clean Water firms challenged over sewage discharges, but where's the funding? UtilityWeek DECEMBER 2021 DECEMBER 2021 UTILITYWEEK.CO.UK TRANSFORM WITH CONFIDENCE Publishing director, Utilities: Ellen Bennett, t: 01342 332084, e: ellenbennett@fav-house.com; Production editor: Paul Newton, t: 01342 332085, e: paulnewton@ fav-house.com; Business development: Sarah Wood, e: sarahwood@fav-house.com. t: 01342 332117 Business development manager: Helen Smith, e: helensmith@fav-house.com. t: 01342 332109 m: 07733265050 Client success manager: Liz Izard, e: lizizard@fav-house. com. t: 01342 332009 General enquiries: 01342 332000; Membership enquiries: Peter Bissell, t: 01342 332057, e: peterbissell@fav-house.com. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd 2,500 Average circulation Jan–Dec 2018 Membership subscriptions: UK £995 per year. Contact Jo Nikiforov on: 01342 332077 Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. page 32 page 38 29 34 Customers Talking points 29 Analysis 30 Breaking down trust barriers in the data revolution Analysis 32 Nailing the feedback loop of customer complaints Innovate Event 34 Innovation and the water sector Analysis 36 Digitising asset data can pay off with whole system integration Event 38 Utility Week's Hydrogen Forum Analysis 40 SGN's Hydrogen home heating trial Q&A 41 Yasmin Ali, BEIS Events calendar 42 page 26 21 Policy & Regulation Talking points 21 Analysis 22 Will the Heat and Buildings Strategy deliver? Analysis 25 CMA makes fi nal RIIO2 calls on transmission and gas distribution Analysis 26 Water companies must not be the fall guys for CSO inaction page 12

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