Powering the future of customer
experience for utilities at the speed
of innovation
Our AI-powered & analytics driven digital solutions help energy and water utilities
quickly gain insights, adapt to changes and increase customer lifecycle value which
allows you to focus on your core business
EXL Exelia.AI
Facilitate intelligent
tailored AI interactions
with customers across
any channel
EXL MIA
Move away from operational
siloes and get a real time
view of customer journey
EXL PayMentor
Create a unified and
personalised debt/invoice
collections journey
EXL CONNECx
Deliver excellent customer
experience in a digitally
connected future
Key results for our clients are:
15 – 20%
Increase in Customer
Lifetime Value benefits
each year
+35 – 40
Increase in NPS
30 – 35%
Reduction in cost
10 – 15%
Increase in sales
conversion
Improved
Compliance
EXL's partnership with a large, U.K.-based energy and home
services provider for a major digital transformation project
has been recognized as a "stand out" case study in both
"United Kingdom & Ireland" and "Energy and Utilities".
United Kingdom
and Ireland
Energy and Utilities
Together we can drive your business forward.
To learn more visit www.exlservice.com/utilities
or email us at exl.utilities@exlservice.com
