Utility Week

UW November 2021 HR single pages

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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UTILITY WEEK | NOVEMBER 2021 | 3 Contents The Review 6 Countdown to COP 8 Will COP26 deliver? Special report 10 A fl exible energy system is needed in climate fi ght Energy Reset 12 'Dysfunctional' energy retail market needs fi xing Special report 15 Process emissions: Sizing up the challenge ELECTRICITY BEIS overhauls planning for offshore wind connections ENERGY 2035 target set for energy system carbon neutrality WATER Putting the tech in place to do away with CSOs Code red for humanity UK sets out net-zero vision ahead of crucial COP26 climate conference UtilityWeek NOVEMBER 2021 NOVEMBER 2021 UTILITYWEEK.CO.UK TRANSFORM WITH CONFIDENCE Publishing director, Utilities: Ellen Bennett, t: 01342 332084, e: ellenbennett@fav-house.com; Production editor: Paul Newton, t: 01342 332085, e: paulnewton@ fav-house.com; Business development: Sarah Wood, e: sarahwood@fav-house.com. t: 01342 332117 Business development manager: Helen Smith, e: helensmith@fav-house.com. t: 01342 332109 m: 07733265050 Client success manager: Liz Izard, e: lizizard@fav-house. com. t: 01342 332009 General enquiries: 01342 332000; Membership enquiries: Peter Bissell, t: 01342 332057, e: peterbissell@fav-house.com. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd 2,500 Average circulation Jan–Dec 2018 Membership subscriptions: UK £995 per year. Contact Jo Nikiforov on: 01342 332077 Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. page 28 page 34 25 32 Customers Talking points 25 Analysis 26 C-Mex costs Thames dear Expert View 27 VISION Conulting Analysis 28 The implications of market-wide half-hourly settlement Event 30 Customer service will have to up its game to deliver net zero Innovate Analysis 32 What's steering innovation in network asset management? Analysis 34 Can big data see off CSOs? Analysis 38 AI puts 'eyes and ears' in the wastewater network Analysis 40 Lights, camera, action: drama in Leicester Square Events calendar 42 page 20 16 Policy & Regulation Talking points 16 Analysis 18 Energy losing the credit Analysis 20 Offshore wind development is about to get easier Analysis 22 2035: a date with destiny? page 14

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