Utility Week

UW June 2021 HR

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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UTILITY WEEK | JUNE 2021 | 3 Contents The Review 6 Impact Analysis 8 Bridging the gap on policy costs; Gloves off as networks battle Ofgem at the CMA; Water neutrality back in the spotlight Storage special report 10 How close are we to have viable electricity storage technology that can be deployed at scales UtilityWeek JUNE 2021 JUNE 2021 UTILITYWEEK.CO.UK ENERGY UK pledge to cut emissions by 78% piles the pressure on utilities COUNTDOWN TO COP Should hydrogen play any part in heating homes? WATER Putting water neutrality back on the agenda Use it or lose it Electricity storage needs to be deployed at scale to balance renewable intermittency TRANSFORM WITH CONFIDENCE Publishing director, Utilities: Ellen Bennett, t: 01342 332084, e: ellenbennett@fav-house.com; Production editor: Paul Newton, t: 01342 332085, e: paulnewton@ fav-house.com; Business development: Sarah Wood, e: sarahwood@fav-house.com. t: 01342 332117 Business development manager: Helen Smith, e: helensmith@fav-house.com. t: 01342 332109 m: 07733265050 Client success manager: Liz Izard, e: lizizard@fav-house. com. t: 01342 332009 General enquiries: 01342 332000; Membership enquiries: Peter Bissell, t: 01342 332057, e: peterbissell@fav-house.com. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd 2,500 Average circulation Jan–Dec 2018 Membership subscriptions: UK £995 per year. Contact Jo Nikiforov on: 01342 332077 Utility Week is a member of the Independent Press Standards Organisation (IPSO), the regulator of the UK's magazine and newspaper industry. We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think we have not met those standards and want to make a complaint, please contact the Editor. If we are unable to resolve your complaint, or if you want more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk. page 34 page 40 29 36 Customers Talking points 29 Comment: where is the post-Covid debt wave? Interview 30 Duncan Burt, Director of COP26, national Grid Analysis 32 Putting water neutrality back on the agenda Event 34 Repurposing customer service for net zero Innovate Analysis 36 The launch of UW Innovate Water 37 Aligned Assets Water 38 London smart water meter rollout Event 40 Ofwat's Innovation in Water Challenge Events calendar 42 page 24 17 Policy & Regulation Talking points 17 Tim Lord on net zero ambitions Event 18 Future Networks Conference report Countdown to COP 20 The 78% emissions cut piles the pressure on utilities Analysis 22 Is hydrogen a serious contender? Event 24 Accelerating the energy transition Analysis 26 What would Scottish independence mean for energy? Chief executive's view 28 Michael Lewis, Eon page 10

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