UTILITY WEEK | JANUARY 2021 |
3
Contents
The Review 6
Impact Analysis 8
Energy White Paper; Ofgem has its say; Pennon linked with Southern
Interview 10
Peter Perry, chief executive, Welsh Water
UtilityWeek
JANUARY 2021
JANUARY 2021
UTILITYWEEK.CO.UK
The drive
to net zero
The energy sector finally gets
a roadmap to decarbonisation
INTERVIEW:
Peter Perry, CEO,
Welsh Water
ENERGY:
Has Ofgem done enough
see off CMA referrals?
CUSTOMERS:
How to tackle new forms
of vulnerability
WATER:
Smart networks could
be a game changer
THE BUSINESS OF UTILITIES
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page 38
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32
Customers
Talking points 23
Are challenger brands the new
incumbents; complaints ambitions
Analysis 24
The thinking behind the Overall
Customer Satisfaction Score
Interview 26
Matthew Vickers, CEO,
Energy Ombudsman
Event 27
Quadient roundtable: ensuring a
good customer journey
Event 30
A report from the Consumer
Vulnerability & Debt conference
Operational Excellence
Analysis 32
PR24 could pave the way for
smart water networks
Event 34
Making more of data to
improve capital delivery
Analysis 36
Supercharged transformation
in fi eld operations
Interview 38
Conor Maher-McWilliams,
head of fl exibility, Kaluza
Tech Talk 39
Danny Stranks, Safety io
Event 40
UWLO show report
Events calendar 42
page 14
13
Policy & Regulation
Talking points 13
Opinion from Maxine Frerk;
Ofwat consults on PR24
Green Industrial Revolution 14
What do all the government's
energy initiatives mean for the
sector?
Analysis 18
Ofgem loosens leash on
network profi ts
Event 20
Scottish Power roundtable:
decentralised power to the people
