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Operational Excellence Dates for your diary 1 December 2020 Consumer Vulnerability & Debt Digital Conference Digital online conference With new emergency measures being put in place across the utilities sector as a result of the COVID-19 pandemic, there has never been a more impor- tant time for energy and water companies alike to strengthen relationships, levels of com- munication and engagement with customers in vulnerable circumstances. To reflect industry needs at this unprecedented time, Utility Week will combine the content from the hugely popular Consumer Vulnerability and Consumer Debt conferences into a flagship digital event over three days. The conference enables you to: • Hear how the industry is tackling increased vulnerabil- ity amid the pandemic • Discover creative and cutting- edge innovation in support- ing vulnerable customers • Learn how to develop an inclusive service for all customers in vulnerable circumstances • Collaborate with peers on strategies to improve the col- lections process • Tackle how to help customers in debt manage What's new for 2020? • Encouraging forward think- ing and risk taking to make a real difference • Exploring innovative ways to optimise relationships and external partnership working • How utilities can provide the best possible service to vulnerable customers and customers in debt with lim- ited funding available • Bringing vulnerable custom- ers on the smart journey - overcoming the challenges and delivering on the oppor- tunities For further information, visit: https://event.utilityweek.co.uk/ vulnerability/ 9 December 2020 Utility Week Health, Safety and Wellbeing Digital Conference 2020 Digital online conference The UK's only dedicated digital event for health, safety, and wellbeing professionals in the utilities sector Nowhere else can you: • Evaluate sector plans and pri- orities with peers, regulators and senior figures; • Tackle the taboo of men- tal health and continue to develop a mentally healthy workforce post COVID-19; • Understand how to reduce human error and preventable workplace incidents; • Hear best practice industry examples of embracing inno- vation and making best use of technology; • Learn how to influence the safety performance of the whole supply chain. For further information, visit: https://event.utilityweek.co.uk/ hs/ 8 February 2021 Utility Week Awards Awards ceremony, central London The Utility Week Awards are back – and bigger and better than ever. This year, the awards will celebrate the outstand- ing achievements of utilities in keeping the UK connected throughout the coronavirus outbreak, recognising the hard work of companies, teams and individuals to maintain resilient essential services in exception- ally challenging circumstances, especially for vulnerable cus- tomers and communities. For further information, visit: https://www.utilityweekawards. co.uk/ 1 - 3 D E C E M B E R 2 0 2 0 | D I G I TA L CO N F E R E N C E Empowering debt & vulnerability leaders to deliver outstanding inclusive service A event CONSUMER VULNERABILITY & DEBT CONFERENCE EXPERT SPEAKERS INCLUDE: Maureen McIntosh SGN Russell Lane Utilita Meghna Tewari Ofgem Andy Clowes South East Water Duncan McCombie Western Power Distribution Rachel Ryan-Crisp Southern Water BOOK NOW event.utilityweek.co.uk/vulnerability Supported by