Utility Week

Utility Week 6th March 2020

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Track, Chat and Check. Building Customer Trust. Localz's 'On My Way' solution can provide reassuring information on service technicians: • Photo • Vehicle registration • Unique code for verification. Two-way communication with the person who is coming to the property enables the sharing of information about the job and useful access hints ("doorbell broken, please knock loudly"). Location technology triggers communications, linking the customer to a live map giving them an accurate arrival time. Localz "on my way' solution provides transparency by giving customers access to real-time location tracking when the operative is en route. Accurate ETAs are provided, which take live traffic conditions into account. 65% of consumers say that viewing their service provider's ETA is the most important feature on a service provider's mobile app. Telephone: 020 8049 8320 E-mail: hello@localz.com

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