Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2020 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2020 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332117 30 | 21ST - 27TH FEBRUARY 2020 | UTILITY WEEK DON'T MISS Consumer Debt Conference 27 February 2020, Birmingham The only dedicated event for credit, debt, billing and collections professionals within the electricity, gas, and water sectors. Attend to understand how utilities can tackle affordability challenges collaboratively; hear from Ofgem on regulatory recommendations in the changing debt landscape; be encouraged to think differently as you learn lessons from innovative examples of debt collection; and work with your peers to understand how to get full value from your data. New for 2020: Pre-conference workshop on customer data; a collaborative view of tackling affordability challenges; and a look at void management For more information and to book a place: event.utilityweek.co.uk/debt IS YOUR CUSTOMER SERVICE TEAM STRUGGLING TO COPE WITH PEAK TIME CALLS? For further information or a quote: Contact Toby Selves at toby.selves@synergyoutsourcingltd.co.uk or call 020 3915 7706. Synergy operates the UK Utility Centre of Excellence from our state-of-the-art premises in Durban, South Africa employing a total of 750 FTEs. Serving the energy and water sectors we already successfully work with five UK utilities on their customer service. Brief Brief us on your requirements and allow us to provide a quote in double-quick time on how we will enable your business to return to an even keel. A sort of international rescue if you like. If you have long waiting times during peak-time hours, placing a strain on your customer service team, Synergy can provide a professional, flexible solution. W We can set up a cost-efficient overspill team in two to three weeks, trained and eager to enter the fray and ensure that your customers continue to receive the quality of service that they expect. With rates up to 50% cheaper than the UK you could also ma make significant cost savings. Non-Executive Director Jersey Water is a dynamic, forward thinking utility company responsible for providing drinking water to the Island's population. A rare opportunity has arisen for an individual to join the Jersey Water Board as a Non-Executive Director. The role (which is remunerated) requires high level boardroom experience, a strong business background, great communication skills and a keen awareness of good governance. For more information and to apply for the position please visit jerseywater.je/careers Closing date for applications is Monday 2 March 2020.

• Cover