CONSUMER DEBT
CONFERENCE
2 7 F E B R U A RY 2 0 2 0 | B I R M I N G H A M
Improving collections,
increasing engagement
and reducing debt
The only dedicated event for credit, debt, billing and collections
professionals within the electricity, gas, and water sectors
Supported by
BOOK NOW event.utilityweek.co.uk/debt
EXPERT SPEAKERS INCLUDE:
Chris Thewlis
Director of
customer services
RWE Npower
Michelle Atkinson
Head of income
United Utilities
Martyn
Cladingbowl
Head of debt
Ecotricity
Mark Wilkinson
Head of income
Northumbrian
Water
Dennis Berg
Senior policy
manager
Ofgem
Mike Bingham
A• ordability lead
Thames Water
A
event
ONLY HERE CAN YOU:
Understand how
utilities can tackle
affordability challenges
collaboratively
Hear from
Ofgem on regulatory
recommendations in the
changing debt landscape
Be encouraged to
think differently as you
learn lessons from
innovative examples
of debt collection
Work with your
peers to understand
how to get full value
from your data
@utilityweek
#UWConsumerDebt
✓
Pre-conference
workshop
on
customer
data
✓
A
collaborative
view
of
tackling
affordability
challenges
✓
A
look
at
successful
void
management
WHAT'S
NEW
FOR
2020?