Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2019 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. Any polywrap is kerbside recyclable. © 2019 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332117 30 | 6TH - 12TH DECEMBER 2019 | UTILITY WEEK DON'T MISS Wastewater 2020, conference & exhibition 28 January 2020, NEC Birmingham The largest single-day showcase of wastewater-specifi c case studies, innovation and thought-leadership under one roof. There are three main strands to the show: Infrastructure & Networks (Building resilience, optimising assets and mitigating risks from fl ooding and pollution); Treatment (Driving innovative and effi cient solutions to enhance wastewater treatment processes); and Bioresources (Exploring environmental and regulatory challenges, and opportunities to extract more value from bioresources For more information about exhibiting, sponsoring or visiting the event: wwt.events/wastewater20 Synergy operates the UK Utility Centre of Excellence from our state-of-the-art premises in Durban, South Africa employing a total of 750 FTEs. Serving the energy and water sectors we already successfully work with five UK utilities on their customer service and customer support. Tell us about your specific challenges and allow us to provide a proposal and quote on how we can assist your business in a timely and cost efficient manner. For further information or a quote: Contact Toby Selves on 020 3915 7706 or email toby.selves@synergyoutsourcingltd.co.uk Our customer service and customer support teams can help your business with a wide range of requirements to the high standards that you expect... and could save you up to 50% on your existing costs. CUSTOMER SERVICE New customer sales Help to switch supplier Billing queries Meter reads Support for change of address Di Direct debit payments and changes Annual account reviews Smart Meter installations Debt Management CUSTOMER SUPPORT Customer Support Enrolment & Registration Billing Customer & meter data management Complaint Management Debt Debt Industry Data Change of ownership/tenancy Probate MAKE SIGNIFICANT SAVINGS ON YOUR CUSTOMER SERVICE AND SUPPORT COSTS of utilities The business of utilities

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