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2 2 & 2 3 JA N U A RY 2 0 2 0 | LO N D O N
UTILITY WEEK
CUSTOMER
SUMMIT
Sponsored by
The only dedicated event for customer leaders
from the UK's energy and water sectors
Choose your focus:
DAY ONE:
ENERGY CUSTOMER
CONFERENCE
Transforming energy utilities
for customers, rebuilding trust
and pushing the envelope on
customer experience
Chris Lovatt
Managing director
residential
E. ON
Clare Naunton
Programme
director customer
and stakeholder
experience
National Grid
Rebecca
Dibb-Simkin
Marketing and
product director
Octopus Energy
Eileen Brown
Customer
experience director
Northern Gas
Networks
DAY TWO:
WATER CUSTOMER
CONFERENCE
Delivering on your C-MeX agenda,
meeting customer expectations
in AMP 7 and aligning customer
needs with market codes
Zoe Burns-Shore
Director of
customer
experience
Yorkshire Water
Joe Brownless
Director of
customer
experience
Affi nity Water
Nish Dattani
Managing
director
First Business
Water
Jo Mayes
Director of
customer
experience
Business Stream
