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2 3 JA N U A RY 2 0 2 0 | LO N D O N
WATER
CUSTOMER
CONFERENCE
Sponsored by
The only dedicated event for domestic and
retail customer leaders in the UK water sector
DAY TWO:
Delivering on your
C-MeX agenda,
meeting customer
expectations
in AMP 7 and
aligning customer
needs with
market codes
Zoe Burns-Shore
Director of
customer
experience
Yorkshire Water
Joe Brownless
Director of
customer
experience
Affi nity Water
Nish Dattani
Managing
director
First Business
Water
Jo Mayes
Director of
customer
experience
Business Stream
Steve Arthur
Market
performance
director
MOSL
ONLY HERE CAN YOU:
• Discuss what fi nal determinations of PR19 mean for customers
• Debate whether the desired progress has been made with the non-domestic market and what
steps must be taken now
• Challenge conventional thinking to deliver on your customer, service and CMeX agenda
• Understand whether collaboration is going far enough in supporting vulnerable customers
PART OF UTILITY WEEK CUSTOMER SUMMIT 2020
Supported by
