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A
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2 2 JA N U A RY 2 0 2 0 | LO N D O N
ENERGY
CUSTOMER
CONFERENCE
Sponsored by
The only dedicated event
for retail and network customer
leaders in the UK energy sector
DAY ONE:
Transforming
energy utilities
for customers,
rebuilding trust
and pushing
the envelope
on customer
experience
Chris Lovatt
Managing director
residential
E. ON
Clare Naunton
Programme
director customer
and stakeholder
experience
National Grid
Rebecca
Dibb-Simkin
Marketing and
product director
Octopus Energy
Eileen Brown
Customer
experience director
Northern Gas
Networks
Anthony Pygram
Director of conduct
& enforcement
Ofgem
ONLY HERE CAN YOU:
• Gain insight from Ofgem on making the most of the smart meter rollout
• Lean how Octopus Energy is optimising tech and innovation to increase customer engagement
• Hear how you can move to a customer centric culture within your organisation
• Find out how networks can really push the envelope on customer service
• Debate what the price cap has done for customer experience
PART OF UTILITY WEEK CUSTOMER SUMMIT 2020
Supported by
