Water & Wastewater Treatment

8 ALLIANCES 2020 ALLIANCES 2020: ANGLIAN WATER The Integrated Operational Solutions (IOS) alliance was created by Anglian Water at the start of AMP6 with an intended 15-year duration. Consisting of Morrison Utility Services, Barhale and Kier, in partnership with Anglian Water, IOS is delivering small-to-medium value and complexity Totex solutions for water and wastewater assets, with a typical value of £50 million to £60m per year. Working across the entire Anglian Water region, it delivers the majority of smaller replacement and refurbishment projects on above-ground mechanical and electrical assets, including associated civils and building works. It also refurbishes and replaces key infrastructure including pipelines and buildings. Individual job values can vary from as little as £10,000 to as large as £900,000. With the skills to not only replace assets where necessary but also optimise existing assets and systems, recommend enhanced care to extend asset life and refurbish assets to restore performance, IOS is committed to delivering maximum efficiency and satisfaction for customers and is aligned to Anglian Water's strategic goals. The approach reflects the emphasis on Totex requested by Ofwat for AMP6 and allows project teams to find the best solution to problems, whether those solutions consist of capital works or operational interventions. Alliance partners regularly share best practice, and openly discuss utilising the best people for specific tasks. This collaborative attitude is necessary to ensure the alliance achieves its efficiency targets, which have been set at 15 per cent against an AMP5 baseline. CLIENT: Anglian Water PARTNERS: Kier, Clancy Docwra CONTRACT: Metering and developer services TERM: Until 2030 Focusing on Totex solutions Integrated Metering and Developer Services (IMDS) The Integrated Metering and Developer Services (IMDS) delivery alliance – consisting of Kier and Clancy Docwra – was established in 2015 with a 15-year contract (5+5+5). The aim is to deliver a domestic and non-domestic metering programme, including the installation of new meters, the replacement of old meters, and managing three smart meter trials. The alliance has been carrying out an estimated £200 million of work in AMP6 and, in 2018, Anglian Water reported that teams from the IMDS alliance had installed 15,000 new meters and proactively replaced 80,000 more over the course of the previous 12 months. The smart meter trials have taken place in Anglian's 'Shop Window' innovation area based in Newmarket, and their success has led the utility to recommend to Ofwat in its PR19 plan that smart meters be rolled out to all customers across its region. The utility is targeting the installation of more than a million smart meters by 2024/25 and said: "Given the expectation that smart meters will be the norm in future, and the options they open up for supporting behaviour change and demand management, we have included an extensive smart metering programme in our plan. This will see near- universal roll out of smart meters over the next two AMPs." Anglian Water said it expects to reach the limit of feasible meter penetration (95 per cent) by the end of AMP8 and that it should result in demand savings of up to 7Ml/d by the end of AMP7, and 23Ml/d by 2045. As well as helping educate the customer about where water is lost or wasted, smart metering can help identify customer-side and supply pipe leaks and is therefore a vital ingredient in building resilience as well as water efficiency. A significant majority of Anglian Water's customers already have a water meter, but reducing water usage (currently 133 litres per person per day) is a key driver for the utility. The alliance also carries out customer water efficiency audits and is responsible for the laying of new or diversion water mains and water connections to new or existing housing developments. With the new Developer Measure of Experience (DMeX) being introduced by Ofwat for AMP7, IMDS staff will be the front-line contacts for many developer customers and so the new measure will be a key performance indicator for the alliance going forward. IMDS to carry out smart approach CLIENT: Anglian Water PARTNERS: Kier, Barhale, Morrison Utility Services CONTRACT: Totex solutions for water and wastewater assets TERM: Until 2030 Integrated Operational Solutions (IOS)

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