Utility Week

18 | 11TH - 17TH OCTOBER 2019 | UTILITY WEEK Operations & Assets Utility Week Awards winner case study C oming out on top in the 2018 awards, Anglian Water was crowned Utility of the Year for being an organisation that delivered on every front, setting itself up as a benchmark for the industry. Geographically the largest water com- pany in England and Wales, Anglian serves more than six million customers in a region that faces unique challenges. The company's operating area receives only two-thirds of the UK's average rainfall, while one out of every „ ve new homes are built in the region, put- ting growing pressure on a stressed water supply in an area of the country that is at particular risk from climate change. Anglian says it leads the industry in tack- ling leaks, having cut losses by more than one-third since privatisation to levels that are now half the national average of water lost per kilometre of mains. The company aims to reduce leakage by a further 22 per cent by 2025, which it says will take it to world-leading levels. Anglian had its ambi- tion and achievements recognised when it was inducted into the Leading Utilities of the World in April 2018. Before this, Anglian received a Queen's Award for Sustainability in 2015 and was named Responsible Business of the Year 2017 by Business in the Community. Over the course of 2018, it has system- atically, repeatedly and successfully tackled operational and reputational challenges. Anglian says it is "doing the basics bril- liantly", and lists its achievements as: • Number one in SIM, 2017/18, 15 years of upper quartile service performance. • Most improved Compliance Risk Index score of any company over three years. • Event Risk Index of 10.8, less than 5 per Utility of the Year shows how it's done Anglian Water has won a host of awards over the past few years, including Utility of the Year at Utility Week's 2018 Awards. Here's why it won our coveted accolade. Utility of the Year Award Award winner: Anglian Water Entry criteria: • Customer satisfaction and engagement • Shareholder or owner's return • Sustainability and CSR • Sta˜ development (own sta˜ and supply chain) • Stakeholder relationship (including supply chain) • Acting as an exemplar company – an ambassador for utilities that promotes trust and con„ dence • Innovation and/or evidence of business transformation within the past two years The Utility Week Awards were held in association with Capgemini, CGI and Microsoœ Anglian Water chief executive Peter Simpson (centre) with sta

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