Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our field, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions reflect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both flexible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specific tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver efficient and accurate asset management and portfolio optimisation and return, with options to receive industry flows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identification and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To find out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2019 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certified sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. All polywrap is kerbside recyclable. © 2019 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Office. Printed by Buxton Press Ltd To find out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 27TH SEPTEMBER - 3RD OCTOBER 2019 | UTILITY WEEK DON'T MISS Utility Week Congress 2019 8-9 October, NEC Birmingham At Utility Week Congress 2019, we will bring together senior stakeholders from across the utilities sphere to help forge a common collective view and inspire those within the industry responsible for realising strategic goals. The event offers the opportunity to hear the opinions and expectations of chief regulators, policy makers and chief executives about how the sector and individual organisations are going to meet demands for increased efficiency, service quality, transparency and resilience. With focused technical presentations also on the agenda, it's a rare chance to align both the vision and detail involved in creating the utilities of the future. For more information, visit: uw-event.co.uk/uwlcongress IS YOUR CUSTOMER SERVICE TEAM STRUGGLING TO COPE WITH PEAK TIME CALLS? For further information or a quote: Contact Toby Selves at toby.selves@synergyoutsourcingltd.co.uk or call 020 3915 7706. Synergy operates the UK Utility Centre of Excellence from our state-of-the-art premises in Durban, South Africa employing a total of 750 FTEs. Serving the energy and water sectors we already successfully work with five UK utilities on their customer service. Brief Brief us on your requirements and allow us to provide a quote in double-quick time on how we will enable your business to return to an even keel. A sort of international rescue if you like. If you have long waiting times during peak-time hours, placing a strain on your customer service team, Synergy can provide a professional, flexible solution. W We can set up a cost-efficient overspill team in two to three weeks, trained and eager to enter the fray and ensure that your customers continue to receive the quality of service that they expect. With rates up to 50% cheaper than the UK you could also ma make significant cost savings. of utilities The business of utilities

• Cover