Utility Week

Utility Week 24th May 2019

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2019 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certifi ed sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. All polywrap is kerbside recyclable. © 2019 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Offi ce. Printed by Buxton Press Ltd To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 24TH - 30TH MAY 2019 | UTILITY WEEK AN APPSOLUTE MUST P O W E R E D B Y P O W E R E D B Y GET YOUR DUCKS IN A ROW FOR SMETS2 So get your ducks in a row, call Kevin Bird on 0203 538 0911 or email kevin@cloudkb.co.uk www.cloudkb.co.uk Double your successful meter installation rate and halve your costs with uMESH - the new Universal SMETS2 Commissioning Mobile App - powered by Cloud KB. It works with all DCC Adaptors, supplier interfaces, workflow and job scheduling systems. uMESH's purpose-built software gives Meter Operators and Asset Providers the best tools for the job. • A single management system for all gas and electric industry flows for MAMs and MOPs • Built in Cloud Analytics for Reporting • uMESH is a no-code cloud platform for the Energy Industry www.cloudkb.co.uk DON'T MISS Utility Week Congress 2019 8-9 October, NEC Birmingham At Utility Week Congress 2019, we will bring together senior stakeholders from across the utilities sphere to help forge a common collective view and inspire those within the industry responsible for realising strategic goals. The event offers the opportunity to hear the opinions and expectations of chief regulators, policy makers and chief executives about how the sector and individual organisations are going to meet demands for increased effi ciency, service quality, transparency and resilience. With focused technical presentations also on the agenda, it's a rare chance to align both the vision and detail involved in creating the utilities of the future. For more information, visit: uw-event.co.uk/uwlcongress Whether your Customer Service is in-house or external, Synergy Outsourcing can improve your service AND lower your costs by as much as 40%. We operate the UK Utility Centre of Excellence from our state-of-the-art premises in Durban, South Africa employing a total of 600 FTEs. We are successfully working with four UK utilities on their customer service. Case Studies You can download these studies for free at our website. https://www.synergyoutsourcingltd.co.uk/energy-industry-reports www.synergyoutsourcingltd.co.uk SAVE UP TO 40% ON YOUR CUSTOMER SERVICE COSTS Call Centre Cost Analysis Cost per call handled Annual Saving against in-house per call Cost for handling 624,000 calls p.a. In-house* £3.56 £2,233,850 UK outsourced** £3.39 5% £2,117,520 Durban outsourced £2.14 40% £1,337,546 * Value calculated from analysis of call handling recruitment adverts ** Value calculated from live campaign quotes

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