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ISSUE 02 FEB/2019
ISSN: 1356-5532. Registered as a newspaper at the
Post Office.
Published by: Faversham House Ltd, Windsor Court,
Wood Street, East Grinstead, West Sussex RH19 1UZ
Printed by: Buxton Press, Palace Road, Buxton,
Derbyshire SK17 6AE.
Utility Week is a member of the Independent Press
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the Editors' Code of Practice and are committed to
upholding the highest standards of journalism. If you
think that we have not met those standards and want
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com. If we are unable to resolve your complaint, or if
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Editors' Code, contact IPSO on 0300 123 2220
or visit www.ipso.co.uk
Editor Denise Chevin | denisechevin@fav-house.com | 01342 332087
Design and production Martin Mitchell | martin@opticjuice.co.uk
Contributors
Lois Vallely | loisvallely@fav-house.com
Adam John | adamjohn@fav-house.com
Stephen Cousins | Catherine Early | Jamie Hailstone
Acting editor, Utility Week
Suzanne Heneghan | suzanneheneghan@fav-house.com
Publishing director, utilities Ellen Bennett | ellenbennett@fav-house.com
Business development manager Ben Hammond | benhammond@fav-house.com
Business development executive Sarah Wood | sarahwood@fav-house.com
Conference sponsorship manager Sophie Abbott | sophieabbott@fav-house.com
Membership enquiries Peter Bissell | peterbissell@fav-house.com
General enquiries 01342 332000
Flex is published quarterly with Utility Week by Faversham House.
Taking data to task 4
e mission of the Energy Data Task Force
Technofile 6
Interview with Tempus Energy's Sara Bell
Expert view: Leveraging digital 7
An app to cut energy bills 8
Help is at hand for hard-pressed businesses
Expert view: Collections 9
e power generation 10
Soon we will all be prosumers
Interview: Mike Young 14
Centrica's global CIO talks to Flex
Smart tech, happy customers 20
e best technology to keep customers happy
Expert view: Cutting bad debt 25
Investing in innovation 26
How to choose the right technologies
Does it measure up? 28
e water sector's 'citizen scientists'
Expert view: Customer journey 31
6.53 million litres per day 32
ames Water's leak detection success
Take five 34
Innovations to help those most in need
ISSUE 02 CONTENTS
4
20
32
34
14
C O N T E N T S
28
