Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our field, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions reflect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both flexible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specific tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver efficient and accurate asset management and portfolio optimisation and return, with options to receive industry flows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identification and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To find out more please visit our website or get in touch. Utility Week is published by Faversham House Ltd (registered in England & Wales no. 692570), Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ. Telephone: 01342 332000 Email: utilityweek@fav-house.com Copyright 2019 Faversham House Ltd. No part of this publication may be reproduced by any means without prior written permission from the publisher. Every effort is made to ensure the accuracy of material published in Utility Week. However, Faversham House Ltd is not liable for any inaccuracies. The views expressed by contributors are not necessarily those of the editor or publisher. Any personal data is processed in accordance with the publisher's Privacy Policy at www.favershamhouse.com/ privacy. The text and cover paper are manufactured from certified sustainable sources and produced with reduced environmental impacts via a recognised and independently audited management scheme. All polywrap is kerbside recyclable. © 2019 Faversham House Ltd. ISSN 1356-5532. Utility Week is registered as a newspaper at the Post Office. Printed by Buxton Press Ltd To find out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 3RD - 9TH MAY 2019 | UTILITY WEEK Better still, visit us at UTILITY WEEK LIVE STAND G24, HALL 3, NEC 21-22 MAY GET YOUR DUCKS IN A ROW FOR SMETS2 So get your ducks in a row, call Kevin Bird on 0203 538 0911 or email kevin@cloudkb.co.uk www.cloudkb.co.uk Double your successful meter installation rate and halve your costs with uMESH - the new Universal SMETS2 Commissioning Mobile App - powered by Cloud KB. It works with all DCC Adaptors, supplier interfaces, workflow and job scheduling systems. uMESH's purpose-built software gives Meter Operators and Asset Providers the best tools for the job. • A single management system for all gas and electric industry flows for MAMs and MOPs • Built in Cloud Analytics for Reporting • uMESH is a no-code cloud platform for the Energy Industry DON'T MISS Utility Week Live 2019: the Transition 21-22 May, NEC Birmingham Utility Week Live is the UK's leading utilities industry exhibition. The annual event is attended by more than 3,000 senior utilities professionals from energy retailers, gas and electricity network operators, water companies, water and wastewater companies, and water retailers. This year's show will explore Transition, in all its forms. It will capture utilities in transition – from the transition to a sustainable and flexible energy and water system to the digital transition, the Internet of Things and the use of AI, and the myriad of business model transitions taking place within those. For more information, visit: www.utilityweeklive.co.uk UTILITY WEEK LIVE 21ST – 22ND MAY Special presentation on LiveChat and Email customer service. VISIT US ON STAND C5 at NEC Birmingham Synergy Outsourcing will be exhibiting at Utility Week Live Why not visit us to find out more about our services which could give you significant savings on your overheads. To make an appointment in advance please call Toby Selves on 020 7932 4100. SERVICES INCLUDE • Bill Enquiries • Customer Service via telephone, social media and LiveChat • Debt collection • Meter Readings • Sales • Smart metering appointments • Smart metering appointments • Switching • Win back/Retention

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