Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 5TH - 11TH APRIL 2019 | UTILITY WEEK Don't duck the issue, call Kevin Bird on 0203 538 0911 or email kevin@cloudkb.co.uk www.cloudkb.co.uk Double your successful meter installation rate and halve your costs with MATS - the new Universal SMETS2 Commissioning Mobile App from Cloud KB. It works with all DCC Adapters, supplier interfaces, workflow and job scheduling systems. MATS' purpose-built software gives Meter Operators and Asset Providers the best tools for the job. • A single management system for all gas and electric industry flows for MAMs and MOPs • Full inventory lifecycle management • Built in Cloud Analytics for Reporting. 53 Million Smart Meters by 2020? YOU MUST BE QUACKERS! AN APPSOLUTE MUST DON'T MISS Utility Week Live 2019: Preparing utilities for transition 21-22 May, NEC Birmingham Utility Week Live is the UK's leading utilities industry exhibition. The annual event is attended by more than 3,000 senior utilities professionals from energy retailers, gas and electricity network operators, water companies, water and wastewater companies, and water retailers. This year's show will explore Transition, in all its forms. It will capture utilities in transition – from the transition to a sustainable and fl exible energy and water system to the digital transition, the Internet of Things and the use of AI, and the myriad of business model transitions taking place within those. Transition will be a thought-provoking campaign, highlighting what transition means for energy and water businesses in the UK. For more information, visit: www.utilityweeklive.co.uk Consumer Vulnerability Conference 27 June, London Figures show that in troubling economic times, almost half of adults in the UK do not have enough savings to cover an unexpected bill of £300, and the number of people over 85 is rising rapidly, currently at 1.4 million. This conference will reunite key fi gures from inside and outside the industry to tackle this growing challenge. Work with the utilities leaders in the consumer vulnerability sector around the challenges and opportunities surrounding data sharing. Understand how collaboration with the third sector can maximise individual organisational efforts, and engage directly with the leading fi gures behind recent reports and updates in the vulnerability sector and understand what this means for the industry For more information, visit: uw-event.co.uk/consumer Whether your Customer Service is in-house or external, Synergy Outsourcing can improve your service AND lower your costs by as much as 40%. We operate the UK Utility Centre of Excellence from our state-of-the-art premises in Durban, South Africa employing a total of 600 FTEs. We are successfully working with four UK utilities on their customer service. Case Studies You can download these studies for free at our website. https://www.synergyoutsourcingltd.co.uk/energy-industry-reports www.synergyoutsourcingltd.co.uk SAVE UP TO 40% ON YOUR CUSTOMER SERVICE COSTS Call Centre Cost Analysis Cost per call handled Annual Saving against in-house per call Cost for handling 624,000 calls p.a. In-house* £3.56 £2,233,850 UK outsourced** £3.39 5% £2,117,520 Durban outsourced £2.14 40% £1,337,546 * Value calculated from analysis of call handling recruitment adverts ** Value calculated from live campaign quotes

• Cover