Utility Week

Utility Week 8th February 2019

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our fi eld, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions refl ect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both fl exible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specifi c tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver effi cient and accurate asset management and portfolio optimisation and return, with options to receive industry fl ows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identifi cation and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To fi nd out more please visit our website or get in touch. To fi nd out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 8TH - 14TH FEBRUARY 2019 | UTILITY WEEK Don't duck the issue, call Kevin Bird on 0203 538 0911 or email kevin@cloudkb.co.uk www.cloudkb.co.uk Double your successful meter installation rate and halve your costs with MATS - the new Universal SMETS2 Commissioning Mobile App from Cloud KB. It works with all DCC Adapters, supplier interfaces, workflow and job scheduling systems. MATS' purpose-built software gives Meter Operators and Asset Providers the best tools for the job. • A single management system for all gas and electric industry flows for MAMs and MOPs • Full inventory lifecycle management • Built in Cloud Analytics for Reporting. 53 Million Smart Meters by 2020? YOU MUST BE QUACKERS! AN APPSOLUTE MUST DON'T MISS Consumer Debt Conference 28 February 2019, Birmingham Now in its 11th year, the Utility Week Consumer Debt Conference is the only dedicated event for credit, debt, billing and collections professionals within the electricity, gas, & water sectors, bringing together 120+ industry leaders every year. For regulators, consumer services, data, fi nancial, debt management and collection departments and professionals & stakeholders in the utilities' industry. Consumer Debt conference is the main source of knowledge, exchange of expertise and the meeting point for professionals in the sector with leading speakers, lively discussions and debates, innovative topics and collaborative workshops. For further information, and to book online, go to: uw-event.co.uk/consumerdebt Westminster Seminar: Next steps for protecting natural capital in England: value, governance and assessing policy developments 12 March, London This conference will be a timely opportunity to discuss next steps for protecting the UK's natural capital, and assess a range of developments in environmental policy. The agenda includes keynote addresses from Andrea Ledward, Director, Natural Environment, Department for Environment, Food & Rural Affairs and Dr Gillian Pratt, Deputy Director, Future Regulation, Environment. For further information, and to book online, go to: http://www.westminsterforumprojects.co.uk/book/protecting-natural- capital-in-England-19 If you are responsible for your company's outsourced or internal customer service centre we can deliver compelling cost savings to your business, with a typical rate for an FTE of just £10 per hour. Synergy operates an established Contact Centre in a modern and thriving part of Durban, South Africa employing experienced and highly educated staff. We already successfully work with a number of UK utilities across a range of services: If you would like to see our operation for yourself we can fly you, at our cost, to South Africa. Here we will give you a full tour of our facilities, a presentation on how we work and access to our professional teams. For further information please contact steve.cripwell@synergyoutsourcingltd.co.uk / 020 7932 4171 or toby.selves@synergyoutsourcingltd.co.uk / 020 7932 4116

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