Utility Week

UTILITY WEEK | 18TH - 24TH JANUARY 2019 | 9 Methodology The representative survey of 1,165 adults aged 16+ by Harris Interactive was conducted across England, Scotland and Wales between 3 and 10 December 2018 and weighted to be an audience that best reflects as true as possible the GB population. ATTITUDES TO UTILITIES How satisfied are you with the services you receive from the following? Please answer on a 1 - 5 scale were 1 is 'very dissatisfied' and 5 is 'very satisfied'. (Base: n=1165) Thinking about how utility companies are owned and man- aged, which ONE do you think is better suited to provide such essential services? (Base: n=1165) Which of the following benefits do you believe nationalis- ing the utilities industry would bring? Please select all that apply. (Base: n=1165 Cheaper services Better services Greater investment to tackle issues/problems Speed up efforts to tackle climate change through decarbonisation of networks Other I don't believe there are any benefits to nationalising the utilities industry National Private/public Private Local Other Don't know/ government partnerships companies government unsure For each of the following companies, to what extent do you agree or disagree that you trust them? Please answer on a 1 - 5 scale where 1 is 'strongly disagree' and 5 is 'strongly agree'. (Base: n=1165) Thinking about the services you receive from the following; how likely are you to agree that they provide value for money? Please answer on a 1 - 5 scale where 1 is 'strongly disagree' and 5 is 'strongly agree'. (Base: n=1165) Net satisfied Net satisfied Net satisfied Very dissatisfied Dissatisfied Neutral Satisfied Very satisfied Strongly disagree Disagree Neutral Agree Strongly agree Electricity supplier Water supplier Electricity network Gas supplier Gas network Electricity supplier Water supplier Electricity network Gas supplier Gas network Electricity supplier Water supplier Electricity network Gas supplier Gas network CONSUMER SATISFACTION UTILITIES OWNERSHIP NATIONALISATION BENEFITS TRUST IN UTILITIES VALUE FOR MONEY 50% 36% 28% 23% 2% 28% 43% 47% 42% 39% 38% 44% 48% 42% 40% 41% 4% 4% 5% 5% 7% 23% 0% 14% 14% 16% 32% Strongly disagree Disagree Neutral Agree Strongly agree 65% 66% 65% 59% 56% Source for all graphs: Harris Interactive Note: all numbers rounded up, so totals may not equal 100 per cent 6% 18% 33% 32% 10% 6% 13% 33% 34% 13% 5% 15% 38% 31% 11% 6% 17% 37% 29% 9% 6% 16% 41% 29% 9% 6% 18% 33% 32% 10% 6% 13% 33% 34% 13% 5% 15% 38% 31% 11% 6% 17% 37% 29% 9% 6% 16% 41% 29% 9% 3% 25% 45% 20% 3% 25% 45% 22% 3% 28% 47% 19% 3% 33% 42% 17% 3% 36% 41% 15%

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