WATER CUSTOMER
CONFERENCE
1 6 JA N U A RY 2 0 1 9 | B I R M I N G H A M
HEAR FROM EXPERT SPEAKERS INCLUDING:
Discover the 2019 agenda at uw-event.co.uk/watercustomer2019
A
event
In association with
Learn how to exceed your
customer's expectations at
Water Customer Conference 2019
William Hewish
Chief Information
O cer
United Utilities
Jo Mayes
Head of customer
operations
Business Stream
Rob Mustard
Director of digital
Scottish Water
Rebecca
Dibb-Simkin
Marketing and
product director
Octopus Energy
Drew Ritchie
Director of
wholesale operations
A nity Water
With PR19 plans under review, the UK water
sector must maintain a rigorous focus on the
customer to deliver ambitious objectives,
develop innovative engagement strategies
and keep up with customer service practices
being delivered outside the industry.
Suzanne Heneghan, Acting Editor, Utility Week
