Utility Week

Utility Week 14th December 2018

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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WATER CUSTOMER CONFERENCE 1 6 JA N U A RY 2 0 1 9 | B I R M I N G H A M HEAR FROM EXPERT SPEAKERS INCLUDING: Discover the 2019 agenda at uw-event.co.uk/watercustomer2019 A event In association with Learn how to exceed your customer's expectations at Water Customer Conference 2019 William Hewish Chief Information O cer United Utilities Jo Mayes Head of customer operations Business Stream Rob Mustard Director of digital Scottish Water Rebecca Dibb-Simkin Marketing and product director Octopus Energy Drew Ritchie Director of wholesale operations A nity Water With PR19 plans under review, the UK water sector must maintain a rigorous focus on the customer to deliver ambitious objectives, develop innovative engagement strategies and keep up with customer service practices being delivered outside the industry. Suzanne Heneghan, Acting Editor, Utility Week

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