Utility Week

Community Wheatley Broad Road, Bacton, Suffolk IP14 4HN Tel: 01449 781001 www.wheatleysolutions.co.uk www.wheatleyinsights.co.uk Leading specialists in our field, Wheatley have been intrinsic to UK utilities metering for 25 years. Wheatley ensure solutions reflect and anticipate market needs, meaning we play a business-critical role for our customers and are integral to the UK's smart meter roll out. Our solutions include: Market Messaging – Wheatley's proprietary solution is both flexible and robust. It manages Meter Operator (MOP) and Meter Asset Maintainer (MAM) operations for UK electricity, gas and dual-fuel supply. Asset Management – An industry specific tool proven to offer robust control of metering assets. This solution incorporates all industry and operational requirements needed to deliver efficient and accurate asset management and portfolio optimisation and return, with options to receive industry flows and other bilateral exchanges. Water Retail Market – Assisting the needs of a competitive market Wheatley offer a supply point identification and asset location app as well as relationship management solution for the UK's water Wholesalers and Retailers. Our applications have a range of hosting options and are designed to quickly scale to changing customer requirements. To find out more please visit our website or get in touch. To find out more about promotional opportunities in this section of the magazine, please contact Sarah Wood on 01342 332116 30 | 7TH - 13TH DECEMBER 2018 | UTILITY WEEK GET YOUR DUCKS IN A ROW FOR SMETS2 AN APPSOLUTE MUST Don't duck the issue, call Kevin Bird on 0203 538 0911 or email kevin@cloudkb.co.uk www.cloudkb.co.uk Double your successful meter installation rate and halve your costs with MATS - the new Universal SMETS2 Commissioning Mobile App from Cloud KB. It works with all DCC Adapters, supplier interfaces, workflow and job scheduling systems. MATS' purpose-built software gives Meter Operators and Asset Providers the best tools for the job. • A single management system for all gas and electric industry flows for MAMs and MOPs • Full inventory lifecycle management • Built in Cloud Analytics for Reporting. DON'T MISS Westminster Energy, Environment & Transport Forum Keynote Seminar: The future for UK ports 31 January 2019, London This seminar will be a timely opportunity to discuss priorities for the port sector as the UK prepares to leave the EU – examining issues for policy, technology and infrastructure, and the future of trade and competition. There will be keynote contributions from Roger Hargreaves, Director, Maritime, Department for Transport; Nick Francis, Senior Study Adviser, National Infrastructure Commission; Charlie Elphicke MP, Member, House of Commons Treasury Select Committee; and Alan Brown MP. For further information, and to book online, go to: www.westminsterforumprojects.co.uk/book/UK-ports-19 The Consumer Debt Conference 28 February 2019, Birmingham Now in its 11th year, the Utility Week Consumer Debt Conference is the only dedicated event for credit, debt, billing and collections professionals within the electricity, gas, & water sectors, bringing together 120+ industry leaders every year. For regulators, consumer services, data, financial, debt management and collection departments and professionals & stakeholders in the utilities' industry. Consumer Debt conference is the main source of knowledge, exchange of expertise and the meeting point for professionals in the sector with leading speakers, lively discussions and debates, innovative topics and collaborative workshops. For further information, and to book online, go to: uw-event.co.uk/consumerdebt Synergy Outsourcing Limited 46 Gillingham Street, London, SW1V 1HU Website: www.synergyoutsourcingltd.co.uk Our Contact Centre is located in South Africa, one of the fastest developing call centre environments in the world. English is the first language for our accent-neutral FTEs and we enjoy very low attrition rates. We are currently working for eight UK utility and broadband companies. We can demonstrate and deliver the significant benefits that outsourcing offshore provides, enabling businesses to focus upon their core competencies whilst increasing process efficiency and reducing costs. Our typical rate for an FTE is £10 per hour. SERVICES INCLUDE: Inbound • Sales • Customer Service • Bill Enquiries • Meter Readings Via telephone, social media and LiveChat Outbound • Switching • Debt collection • Win back • Smart metering appointments We are here to help lighten the load with our established call centre where we can help your business improve its call handling times, employ better quality control and even reduce your overheads. You can find out how much you can save on your overheads with our Outsourcing Savings Calculator at www.synergyoutsourcingltd.co.uk/ outsourcing-savings-calculator/ For further information please contact steve.cripwell@ synergyoutsourcingltd.co.uk 020 7932 4171 or toby.selves@ synergyoutsourcingltd.co.uk 020 7932 4116

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