Utility Week

Flex Issue 01 October 2018

Utility Week - authoritative, impartial and essential reading for senior people within utilities, regulators and government

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3 ISSUE 01 OCT/2018 3 ISSUE 01 OCT/2018 Water companies in space 4 Satellite technology is helping the water sector detect leaks in the network Get with the programme 7 Incumbent utilities must embrace change and technology now or risk being left behind Expert view: Culture counts 8 People and goals drive digital transformation Tech and me 9 Electron's JoJo Hubbard talks about the important technology in her life All change 12 What every utility needs to know about disruptive technologies and the companies deploying them Taming the desert 16 e award-winning shelter that harvests rain water and solar power Interview: Adriana Karaboutis 18 National Grid's technology guru tells Flex the most important thing is to know where you're headed Expert view: go digital first 21 Collections departments could save money and increase effectiveness by going digital first e world of apps 22 Sixteen apps you really need to know about It's the people, stupid 26 For digitalisation to be effective, you've got to get the general public on board Virtual reality in the real world 28 How VR systems are being put to use in the workplace ISSUE 01 CONTENTS 01000100 01100101 01100001 01101100 01101001 01101110 01100111 00100000 01110111 01101001 01110100 01101000 00100000 01100100 9 16 26 28 4 C O N T E N T S A P P S 22 Editor Denise Chevin | denisechevin@fav-house.com | 01342 332087 Deputy editor Alice Cooke Design and production Martin Mitchell | martin@opticjuice.co.uk Contributors Suzanne Heninghen | suzanneheneghan@fav-house.com Lois Vallely | loisvallely@fav-house.com Adam John, adamjohn@fav-house.com Gavriel Hollander | Stephen Cousins | Nadine Buddoo Publishing director, utilities Ellen Bennett| ellenbennett@fav-house.com Business development manager Ben Hammond | benhammond@fav-house.com Business development executive Sarah Wood | sarahwood@fav-house.com Conference sponsorship manager Sophie Abbott | sophieabbott@fav-house.com Membership enquiries Peter Bissell | peterbissell@fav-house.com General enquiries 01342 332000 Flex is published quarterly with Utility Week by Faversham House. ISSN: 1356-5532. Registered as a newspaper at the Post Office. Published by: Faversham House Ltd, Windsor Court, Wood Street, East Grinstead, West Sussex RH19 1UZ Printed by: Buxton Press, Palace Road, Buxton, Derbyshire SK17 6AE. Utility Week is a member of the Independent Press Standards Organisation (which regulates the UK's magazine and newspaper industry). We abide by the Editors' Code of Practice and are committed to upholding the highest standards of journalism. If you think that we have not met those standards and want to make a complaint please contact the publishing director, Ellen Bennett, at ellenbennett@fav-house. com. If we are unable to resolve your complaint, or if you would like more information about IPSO or the Editors' Code, contact IPSO on 0300 123 2220 or visit www.ipso.co.uk

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