WATER CUSTOMER
CONFERENCE
1 6 JA N U A RY 2 0 1 9 | B I R M I N G H A M
HEAR FROM EXPERT SPEAKERS INCLUDING:
William Hewish
Chief Information
O cer
United Utilities
Sue Lindsay
Principal of strategy
and policy
Ofwat
Rob Mustard
Head of regulation
Npower
Rebecca
Dibb-Simkin
Chief data o cer
Southern Water
Drew Ritchie
Director of
wholesale operations
A nity Water
With PR19 plans under review, the UK water
sector must maintain a rigorous focus on the
customer to deliver ambitious objectives,
develop innovative engagement strategies
and keep up with customer service practices
being delivered outside the industry.
Suzanne Heneghan, Acting Editor, Utility Week
Discover the 2019 agenda at uw-event.co.uk/watercustomer2019
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Learn how to exceed your
customer's expectations at
Water Customer Conference 2019
