Utility Week

20 | 12TH - 18TH OCTOBER 2018 | UTILITY WEEK Operations & Assets Utility Week Awards winner case study IT Initiative of the Year Category sponsor: Tata Consultancy Services Award winner: South West Water • Title of project/initiative: Pollution Prevention Solution • Annual company turnover: £562.5 million • Number of directly employed staff: 1400 Entry criteria: • Quality of entry (clear, evidence based) • Clear, quantifiable goals set for the project that were met or exceeded • Measurable benefits for the business • Effective and clear communication with a targeted group of customers • Evidence of creativity The 2017 Utility Week Awards were held in association with CGI and Capgemini. Sponsorship opportunities are available for the 2018 awards – for more infor- mation, contact Utility Week business development manager Ben Hammond on benhammond@fav-house.com or call 01342 332116. S outh West Water teamed up with Hitachi Consulting to deliver innovative solutions to minimise the impact of operations on the envi- ronment, improve customer service and comply with industry regulation. Thus the Pollution Prevention solu- tion was born, a scheme to prevent environmental impact from South West's sewerage operations on coastal and inland watercourses. The interactive tools allow opera- tors, scientists and management to view what is happening (or could hap- pen) in real time at a specific point in the network. Customers of the dash- boards can then filter the display to focus on a particular time or specific locations that may be at risk. Auto- mated notification can also be sent to maintenance crews to take action to prevent a pollution event from happening. Ultimately the programme targets the full end-to-end operation, from predicting the likelihood of an inci- dent before it occurs, through monitor- ing the live performance and failure of assets, to proactive communication with the general public and interested third parties. What was the scale of the project? South West says its historical per- formance with regards to pollution reflects the "relatively difficult geog- raphy and network infrastructure" of the region, adding that this does not accurately reflect the drive and ambi- tion that wastewater operations has for improving its performance. The company says it has sought out new technologies and informa- tion strategies to help manage opera- tions, with the goal of reducing the frequency and severity of pollution incidents. With a supply area including one-third of the English coastline, 15,700km of sewers, 1,200 pumping stations and 655 sewage treatment works, costing £35 million a year to maintain, there is no doubt the project to reduce pollution incidents is a mas- sive undertaking. Currently, South West deals with 8,500 blockages in its network, of which 65 per cent are caused by cus- tomers disposing of various products down the toilet. Every year the com- pany removes 4,000 tonnes of fat from sewers. What was the target group? Because of large numbers of tourists, the resident population can rise from 1.7 million to eight million people. This creates a huge additional demand on the network. Why this approach? To deliver the project over 18 months, South West split developments into a series of eight to ten-week repeat- able delivery models (iterations). This model fixes "time" and "cost" but allows the outputs to be flexible depending on what customer needs are as the project progresses. Each iteration draws on resources from the customer in the form of a subject matter expert embedded full time into the delivery team alongside resources from South West Water IT and from its strategic business intelli- gence partner, Hitachi Consulting. The team members who put together each iteration were hand- picked for their technical or business process skills/knowledge specifically suited to that particular iteration. This, South West says, is only possible due to the depth of its resource pools. This ensures the company can respond to the needs of its customers rapidly, and both technical and customer focused Take a fresh look at your data South West Water cleaned up at last year's Utility Week Awards, walking away with IT Initiative of the Year for its Pollution Prevention' initiative. Here's why it won. X X X X X X X .5X 2 X .5X Artwork provided. Please do not recreate. Date : 31 I 01 I 2007 Title : Tata and TCS Marks - Stacked Design Magger : Gargi Sharma Project Co- ordinator : Vishal Jhunjhunwala Colour : Pantone 2427 C Software Formats : CorelDraw 11, Adobe Illustrator CS2 IMPORTANT : COLOURS USED TO CREATE THIS MECHANICAL ARE FOR VISUAL SUGGESTION ONLY. USE PANTONE COLOUR SWATCHES TO MATCH FOR CORRECT COLOURS. EVEN THOUGH THIS MECHANICAL HAS BEEN CHECKED FOR ACCURACY, PLEASE DOUBLE CHECK PRIOR TO RELEASE TO THE VENDOR. IF INSTRUCTIONS ARE FOUND DEFICIENT, PLEASE CONTACT corporate.oce@tcs.com Tata and TCS Marks - Stacked For use in 2D applications Tata Consultancy Services Identity Guidelines I Jan 2007 Guide-sheet developed by Design Services, Corporate Marketing Copyright © 2007 Tata Consultancy Services Limited

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