UTILITY WEEK | 5TH - 11TH OCTOBER 2018 |
29
Operations & Assets
Speakers'
views:
Richard Gosling, chief
information officer, First Utility
"The complexity of
the industry is there
Philip Edelin, director of sales and
marketing, Pure Planet
"No one knows what
kilowatt hours are.
When you look at
the Aussie and Kiwi
energy suppliers
you can see how the
future unfolds, but
for now you are still
stuck with usage. So,
if there's any way you
can bring energy use
to life it's so much
more helpful for cus-
tomers."
Richard Hughes, director of sales
and marketing, EDF Energy
"Early adopters are
inherently interested
in new technology.
They are prepared to
cope with complexity,
to read the Ofgem
report, to do more
themselves. Most
people aren't like this
though. So, our job is
to deal with the com-
plexity and to remove
more and more of the
effort from the cus-
tomer. Automation is
key to this."
Rebecca Sedler, director of
industrial and commercial, EDF
Energy
"More and more on
Brought to you in
association with
Robert Riley, head of strategy,
Drax Group
"A digitally-enabled,
agile supplier looks
like one where service
is effortless from the
customer point of
view, they do what
they say they are
going to do and do
what the customer
needs."
Geoff Childs, sales director,
Gentrack
"We supply critical
business software
infrastructure which
puts us on the side-
lines witnessing some
really exciting activity
in the energy market.
We've got a flood of
new entrants coming
in. It's interesting to
see what people's
views of the market
are and what trends
are emerging."
but it's there for all of
us. It's not something
I think you should
differentiate on. It's
about using solutions
that are suitable for all
of us, so we can spend
the time focusing on
our unique areas that
makes us different to
our competitors."
the business side we
are seeing customers
really want to get
quite deep into energy
policy and work
with suppliers where
their voice is going to
be heard. It's pretty
impactful stuff."
